Staff Needs a Little TLC, Too
A good working relationship between planning board members and staff is vital. How to strengthen this relationship.
Many towns, cities, and counties employ planners to manage — in partnership with the planning commission — the local planning effort. It is important that the planning commission and staff agree on ways to foster a mutually beneficial relationship. Clarity regarding roles, duties, and expectations should be viewed as a top priority.
While the planing commission typically focuses on the “bigger picture” associated with policy, direction, and goal setting, the chief responsibility of planning staff involves providing technical assistance and guidance — and managing the planning office’s many functions on a day-to-day basis. This requires communication and coordination As a result, it is not surprising that planning staff are frequently found whizzing through all corners of the planning universe.
A good working relationship between planning board members and staff is vital. How to strengthen this relationship.
Planning officials are coming to realize that customer service isn’t just a concern of business. How some planning programs have found that improving communications can lead to more effective customer service.