…and improve the perceived efficiency and effectiveness of local government. Bruce McClendon is a planner and past President of the American Planning Association — with over forty years of experience. He is also the author…
…excerpt McClendon continues with discussion of the following trends and patterns: 2. The largest employer in this county is the non-profit sector. 3. The public is becoming more knowledgeable and more sophisticated. 4. The migration…
Read an excerpt from this article below. You can download the full article by using the link at the end of the excerpt. Voluntary citizen participation has long been a hallmark of local government in…
Editor’s Note: Along with Elaine Cogan’s article, we’re posting an article by long-time planner Bruce McClendon on customer service and planning — and a four-part update of one of our most popular articles, “Citizen Surveys:…
